AI receptionist for primary care
The next caller might need a sick visit, a refill, or help finding a lab report. ScribeSync answers the call, handles the steps your office allows, and gets the rest to your team.
Gather the medication, pharmacy, and details your policy requires.
Send the request to the connected EHR inbox, or book a visit when your rules require one.
Your provider decides whether to approve the prescription.
Use the available times in your connected schedule.
Give the provider what your policy asks for.
Set which calls need your team and how to reach them.
How it works
Bring your booking rules, refill policy, and staff contacts.
Confirm the schedule and EHR steps with fictional patient calls.
Start with overflow, after hours, or the call types your team selects.
Use your appointment types, provider availability, and rules for new and returning patients. ScribeSync can check insurance before booking, offer open times, and reschedule or cancel an appointment through your connected system. Requests outside those rules go to your staff.
Collect the medication, pharmacy, and details your refill policy requires. With an EHR connection, the request goes to the provider’s inbox for approval. If a visit is needed first, follow your booking instructions. Without that connection, your team receives a message.
Find out which report or referral the patient is asking about and route the request to the right person. Your practice decides what information can be shared and which calls need a clinician. Hospital and on-call requests follow your contact instructions too.
Keep your main number and forward calls when you need coverage. ScribeSync can also call patients about upcoming appointments or overdue follow-ups. Set the timing and handoffs around how your family practice works.
Estimate the value
Use your own numbers below. The estimate updates as you type.
With these numbers
—collections, time value, and costs avoided
Before ScribeSync fees and practice expenses. Time value is not automatically cash savings.
Only count visits you would otherwise lose. Allow for your existing callbacks and appointments that do not take place. All starting numbers are editable examples, not industry benchmarks or measured results.
Daily calls × workdays = monthly calls. Monthly calls × missed-call rate = missed calls. Missed calls × completed-visit rate = additional completed visits. Collections = completed visits × collected value. Add staff hours saved × hourly staff cost and other costs avoided for the monthly total. Multiply by 12 for the annual estimate.
Annual values assume the same activity for 12 months. Time value is not automatically payroll savings or new revenue. Collections are before practice expenses, product fees, and taxes. They are not profit.
Compare products separately. Adding estimates together can count the same staff time or patient payment twice.
eMedicalPractice and eDental are connected today. For notes, you can also copy and paste into any EHR. Direct booking, inbox routing, and chart transfer need a supported connection. Setup and vendor fees may apply.
Yes, when your connected schedule has an opening that meets your booking rules. Requests that need clinical judgment or an exception go to your team.
Yes. Patients can change topics during the conversation. Each request follows the instructions and connections set up for your office.
Your clinician handles those decisions. ScribeSync gathers the request and follows your approved delivery and handoff instructions.
Yes. Forward calls when your lines are busy or your team cannot answer. You can also arrange after-hours coverage without replacing the number patients know.
See it in a demo