Check coverage during the booking call.
If insurance verification comes before booking in your office, ScribeSync follows that order. It collects the necessary details, runs the check, and follows your instructions before offering an appointment.
Insurance verification
Check insurance before you book or before the visit.
ScribeSync checks insurance eligibility in real time and can call payers for information your staff still needs. Make the check part of booking, patient intake, or preparing for an upcoming visit.
1
Patient and plan details
Gather the information needed for the coverage check.
2
Real-time eligibility
Check current coverage before booking or before the visit.
3
Missing information
Follow up with the payer and send unresolved items to your team.
Before booking
Run the check during the appointment call.
Before the visit
Give your staff time to resolve missing details.
Payer calls when needed
Follow up when an electronic response is incomplete.
How it works
Insurance verification, from start to finish
- 01
Confirm the details
Collect the patient and insurance information your office requires.
- 02
Check the coverage
Run a real-time check and follow up with the payer when more information is needed.
- 03
Review exceptions
Give your staff the response and any open questions. Eligibility is not a guarantee of payment.
Get a current eligibility response.
Run an electronic check for the patient and visit. The details returned vary by payer and plan. Your team can review the response and see what needs a follow-up.
Call the payer when you need more information.
Some questions still need a phone call. ScribeSync can make verification calls using the questions and information your billing team provides.
Know what still needs attention.
An incomplete or unclear response should reach the right person in your office. We’ll agree on those next steps with you so the check fits the way your front desk and billing team work.
Estimate the value
What could faster insurance checks mean for your team?
Use your own numbers below. The estimate updates as you type.
With these numbers
Estimated monthly value
—estimated value of time saved
- Verification hours made available / month
- —
- Over 12 months
- —
Before ScribeSync fees and practice expenses. Time value is not automatically cash savings.
Use the expected time change after allowing for exceptions your staff will still handle. This does not assume fewer denials or guaranteed payer reimbursement.
How we calculate this
Checks per month × expected staff minutes saved per check ÷ 60. Time value = hours × your loaded hourly staff cost.
Annual values assume the same activity for 12 months. Time value is not automatically payroll savings or new revenue. Collections are before practice expenses, product fees, and taxes. They are not profit.
Compare products separately. Adding estimates together can count the same staff time or patient payment twice.
Keep working in the systems your team knows.
eMedicalPractice and eDental are connected today. For notes, you can also copy and paste into any EHR. Direct booking, inbox routing, and chart transfer need a supported connection. Setup and vendor fees may apply.
Common questions
Can we check insurance before booking?
Yes. You can require the check during the booking call, or use verification as part of preparing for the visit.
Do you offer electronic checks and payer calls?
Yes, both. The details available depend on the payer and your connection.
What happens when the electronic response is incomplete?
A payer call can help fill in missing details. Your team reviews the response and follows your office’s instructions for information that is still unclear before proceeding with the visit.
Which payers and benefit details can you verify for our office?
We’ll review your payer mix and the information your staff needs, then confirm what is available through electronic checks and verification calls. The details returned vary by payer and plan.
See it in a demo