Terms and conditions

Introduction

Norm Software, a Florida limited liability company doing business as eMedicalPractice, provides this website and the ScribeSync service subject to these terms. By using the site you agree to observe them. If you do not accept them, you may not use the site.

These terms cover use of the site. A separate service agreement governs contractual matters between a practice and us, including fees, customised services and term. Where the two differ on a matter the service agreement covers, the service agreement prevails.

ScribeSync is software. We are not a healthcare provider, we do not practise medicine and we do not give medical advice. The service is for non-emergent use only and is not a substitute for a practice’s own judgement, its clinical supervision, or its own practice management.

Clinical responsibility stays with the practice

ScribeSync produces drafts and suggestions. Documentation, coding output and call summaries are for review by a qualified person before use, and the practice remains responsible for what it records, submits and bills.

A caller with an emergency must be directed to emergency services. The practice is responsible for configuring its agent, its on-call arrangements and its escalation rules accordingly.

Use of the site

You must be at least 18 and able to enter a binding contract. You are responsible for keeping your login and password secret, and accountable for use of the site through your credentials.

The site may not be used for any criminal or tortious purpose. You will not use any device, software or routine that interferes with the normal operation of the site or places an unreasonable load on our equipment. We may terminate or restrict access at any time without advance notice. We do not warrant that the site will be uninterrupted or error free.

Prohibited use

You will not use the site or the service to:

• Upload or transmit material that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of privacy, or otherwise objectionable.
• Harm a minor in any way.
• Impersonate any person or entity, or misrepresent an affiliation.
• Transmit material you have no legal right to make available, including confidential or proprietary information.
• Infringe a patent, trademark, trade secret, copyright or other proprietary right.
• Send unsolicited advertising, junk mail, spam or chain mail.
• Transmit any virus or code designed to interrupt, destroy or limit software or hardware.
• Interfere with or disrupt the service, its servers or connected networks.
• Stalk or harass another person, or collect or store personal data about other users.

HIPAA

A practice using ScribeSync agrees not to use individually identifiable information in violation of HIPAA, and to maintain its own HIPAA risk analysis and risk management programme with appropriate physical, technical and administrative safeguards.

A practice must execute a Business Associate Agreement with us, which governs our use and disclosure of Protected Health Information. It must train its authorised users, protect the devices they use, and take particular care with SMS or messaging that leaves the platform — those channels carry their own risk, and the practice is responsible for deciding whether to permit them and for safeguarding them.

Third-party applications and services on a user’s own device are outside the platform, and the practice is responsible for their use.

Messaging terms

ScribeSync sends text messages on behalf of a practice to people who have given that practice their mobile number for that purpose. The messages are about care: appointment reminders and confirmations, replies to a request, and notices a practice needs to send. They are not marketing.

Message frequency varies with the practice and with the reason for the message. Message and data rates may apply. Reply STOP to stop receiving messages, or HELP for help. Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is given to the practice, is not a condition of receiving care, and can be withdrawn at any time. Mobile opt-in data and consent are never shared with third parties or affiliates for marketing, and never sold.

A practice is responsible for obtaining consent before a number is messaged, for honouring an opt-out, and for the content of what it sends.

Ownership

We own the content of this site. It may not be copied, reproduced, republished, transmitted, distributed, sold or modified without prior written permission. Trademarks, logos and service marks displayed on the site remain ours, and using the site grants no licence to them.

Warranties and liability

The site and the service are provided on an "as is" and "as available" basis. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will meet your requirements, be uninterrupted, timely, secure or error free, or that errors will be corrected.

We are not liable for indirect, incidental, special, consequential or exemplary damages, including loss of profits, goodwill, data or business interruption, arising from use of or inability to use the service. Some states do not allow these limitations, in which case they apply only so far as the law permits.

You agree to indemnify and hold us harmless against any claim arising from your breach of these terms, your violation of any law or any third party’s rights, or content you submit through the service.

Governing law, mediation and arbitration

These terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

A dispute the parties cannot resolve in good faith is referred first to a court-certified mediator in the county of our principal office and, if mediation does not resolve it, to a neutral arbitrator in that county. The exclusive venue for any legal action, mediation or arbitration relating to these terms is a federal or state court in Florida.

Changes, and how to reach us

These terms take effect on 15 September 2026. We may revise them, and the current version is the one published on this page.

Questions about these terms: info@scribesync.ai.