Find out what’s holding up a claim.
Call the payer to check the status or ask about a denial. Your team reviews the answer and decides whether to send more information, correct the claim, or follow up again.
AR follow-up calls
Find out what’s holding up unpaid claims.
ScribeSync makes AR follow-up calls to payers about claim status, denials, and missing information. Give your billing team the answer from each call and a clear next step. Patient balance reminders are available too.
1
Payer follow-up
Claim status and missing information recorded.
2
Patient reminder
Offer to text a payment link during the call.
3
Next action
Give your billing team the response and follow-up details.
Follow up with payers
Find out what is holding up an unpaid claim.
Remind patients
Make it easier to pay an outstanding balance.
Give staff the answer
Keep the call result and next step together.
How it works
AR follow-up calls, from start to finish
- 01
Choose the accounts
Set the balances, claim types, and follow-up rules with your billing team.
- 02
Make the follow-up call
Ask the payer about the claim or remind the patient about the balance.
- 03
Review the outcome
Use the response to decide the next step. A promise to pay remains separate from a collected payment.
A reminder can help a patient get around to paying.
Patients can forget a bill or put it off until later. ScribeSync calls with a reminder and texts a payment link during the conversation, so they can pay through your connected payment system while they have the details in front of them.
Give your billing team the answer from the call.
Review what the payer or patient said and what needs to happen next. Calls that need a billing specialist follow your handoff instructions.
Estimate the value
What could more follow-ups collect?
Use your own numbers below. The estimate updates as you type.
With these numbers
Estimated monthly value
—estimated additional collections
- Change in recovery (percentage points)
- —
- Over 12 months
- —
Before ScribeSync fees and practice expenses. Time value is not automatically cash savings.
Compare the same eligible balances and collection period with your current recovery rate. A status update or promise to pay is not a collected payment.
How we calculate this
Eligible monthly balances × (expected recovery rate − current recovery rate) = additional monthly collections. Multiply by 12 for the annual estimate. A lower recovery rate produces a negative estimate.
Annual values assume the same activity for 12 months. Time value is not automatically payroll savings or new revenue. Collections are before practice expenses, product fees, and taxes. They are not profit.
Compare products separately. Adding estimates together can count the same staff time or patient payment twice.
Keep working in the systems your team knows.
eMedicalPractice and eDental are connected today. For notes, you can also copy and paste into any EHR. Direct booking, inbox routing, and chart transfer need a supported connection. Setup and vendor fees may apply.
Common questions
What kinds of AR calls does ScribeSync support?
ScribeSync supports follow-up calls about claim status, claim denials, and patient balances. We’ll review which call types and instructions you want to use in your practice.
Can the patient pay while they’re on the call?
Yes. ScribeSync can text a payment link during the reminder call so the patient can pay through your connected payment system. Your office sets which balances it handles and when billing staff should take over.
What does our billing team get back after a payer call?
Your team can review the payer’s answer and what needs to happen next, such as providing more information, correcting a claim, or following up again. Calls that need a billing specialist follow your handoff instructions.
Can we use our own instructions for balance reminders?
Yes. We’ll go through the balances you want to follow up on, what the caller should say, and which questions need your billing team before setting up the calls.
See it in a demo