Help patients after the office closes.
Patients can book appointments, submit refill requests, and complete intake or payment steps through the connections set up for your office.
After-hours & overflow calls
Answer the phone when your team can’t.
Use ScribeSync when the office is closed, during lunch, or when everyone is already on a call. Patients can book a visit and get help with routine requests, and calls that need your staff follow your handoff instructions.
1
Answer the call
Find out whether the patient needs an appointment, refill, or another kind of help.
2
Follow your office rules
Book a visit or pass a refill request to your team through the agreed connection.
3
Reach the right person
Follow your hospital and on-call instructions when a caller needs a person.
Keep your number
Forward calls or discuss porting your existing line.
Cover busy periods too
Add overflow coverage when staff cannot answer.
Your on-call instructions
Define which calls need a person and how to reach them.
How it works
After-hours & overflow calls, from start to finish
- 01
Set your coverage
Choose office hours, overflow conditions, and where calls should be forwarded.
- 02
Handle the request
Book visits, gather refill details, and follow the instructions your practice provides.
- 03
Keep your team informed
Send the call outcome and any request that needs staff attention to the agreed destination.
Answer when your staff is already on a call.
Your team can keep helping patients at the desk while ScribeSync takes overflow calls. We’ll agree on when those calls should reach it.
Check insurance and book the appointment.
Follow the same booking rules you use during the day, including an insurance check if required. The appointment goes directly into your connected schedule.
Follow your hospital and on-call instructions.
Hospital messages and other calls that need a provider follow your contacts, urgency rules, and escalation steps. We’ll also set up what happens when the first person cannot be reached.
Estimate the value
See the value for your office.
Use your own numbers below. The estimate updates as you type.
With these numbers
Estimated monthly value
—collections, time value, and costs avoided
- Incoming calls / month
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- Missed calls / month
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- Additional completed visits / month
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- Additional collections / month
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- Staff time value / month
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- Other costs avoided / month
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- Over 12 months
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Before ScribeSync fees and practice expenses. Time value is not automatically cash savings.
Only count visits you would otherwise lose. Allow for your existing callbacks and appointments that do not take place. All starting numbers are editable examples, not industry benchmarks or measured results.
How we calculate this
Daily calls × workdays = monthly calls. Monthly calls × missed-call rate = missed calls. Missed calls × completed-visit rate = additional completed visits. Collections = completed visits × collected value. Add staff hours saved × hourly staff cost and other costs avoided for the monthly total. Multiply by 12 for the annual estimate.
Annual values assume the same activity for 12 months. Time value is not automatically payroll savings or new revenue. Collections are before practice expenses, product fees, and taxes. They are not profit.
Compare products separately. Adding estimates together can count the same staff time or patient payment twice.
Keep working in the systems your team knows.
eMedicalPractice and eDental are connected today. For notes, you can also copy and paste into any EHR. Direct booking, inbox routing, and chart transfer need a supported connection. Setup and vendor fees may apply.
Common questions
Can calls go to ScribeSync only when our staff can’t answer?
Yes. You can use ScribeSync for busy periods, lunch breaks, or after hours while keeping your usual front-desk coverage. Your phone service determines the forwarding options available.
What happens if the on-call contact is unavailable?
ScribeSync follows the fallback instructions your office provides. We’ll review the contacts, escalation steps, and callback process with your team before coverage begins.
Can it follow our on-call instructions?
Yes. Your practice provides the call and handoff instructions. We’ll review the supported routing, contact details, and fallback steps with you before coverage begins.
How will it handle a call that needs urgent attention?
Your practice sets the urgent-call instructions and the circumstances that require a handoff. We’ll review and test those scenarios with your team before launch. Clinical assessment stays with your clinicians.
Can patients book an appointment after hours?
Yes. ScribeSync can book appointments directly in your connected scheduling platform while your office is closed. It follows your availability and booking rules and passes exceptions to your team.
See it in a demo