Confirm the visit and handle the reply.
Call about the appointment already on the calendar. If the patient needs a different time, use your scheduling rules and available slots to reschedule. Requests that need an exception go to your staff.
Appointment reminders and recalls
Help patients keep their visit or book the next one.
ScribeSync makes reminder and recall calls using your office’s instructions. Patients can confirm an upcoming visit, ask to move it, or book a follow-up through your connected schedule.
1
The patient needs another time
Listen to the request during the reminder call.
2
Offer available appointments
Use the connected schedule and your office’s booking rules.
3
Confirm the change
Update the appointment and pass any open questions to staff.
Replies handled
Help patients confirm, cancel, or choose another time.
Return visits booked
Call the patients your practice selects for follow-up.
Less phone follow-up for staff
Give your team the requests that still need a person.
How it works
Appointment reminders and recalls, from start to finish
- 01
Choose the patients and timing
Use your appointment list or practice-approved recall list.
- 02
Make the call
Explain the reason and handle the patient’s reply naturally.
- 03
Confirm the next step
Complete supported scheduling changes or send the request to your team.
Reach patients who are due to come back.
Your practice chooses the patients due for a follow-up or hygiene visit. Explain the reason for the call using your approved instructions, then offer a time to book. The practice determines when a patient needs to return.
Let the conversation cover what the patient needs.
A reminder can turn into a question about insurance, a refill request, or a balance. Handle the supported steps configured for your office and pass the rest to the right person. The patient does not have to stay on one topic.
Set the timing and handoffs with your team.
Choose contact windows, retry rules, patient preferences, and what staff should receive after a call. Confirm changes in the connected schedule and review unresolved requests. A completed call is not automatically a completed appointment.
Keep working in the systems your team knows.
eMedicalPractice and eDental are connected today. For notes, you can also copy and paste into any EHR. Direct booking, inbox routing, and chart transfer need a supported connection. Setup and vendor fees may apply.
Common questions
What is the difference between a reminder and a recall?
A reminder concerns an appointment already booked. A recall asks a patient to schedule a visit your practice says is due, such as a follow-up or hygiene appointment.
Can a patient reschedule during a reminder call?
Yes, through a supported scheduling connection and within your booking rules. Requests outside those rules go to your team.
Can it book overdue dental hygiene visits?
Yes. Your dental team chooses the patients and recall instructions. ScribeSync can offer available times and book through the connected calendar.
Can we control when calls go out?
Yes. Your office sets the contact windows, retry instructions, and patient preferences for the workflow. Review these during setup before outbound calls begin.
See it in a demo