Patient payment reminder calls
A patient may have missed the bill or meant to pay later. ScribeSync can call with a reminder and text a payment link during the conversation, using the balances and instructions your billing team approves.
Follow your office’s verification steps before discussing the balance.
Text a link to your connected payment system during the call.
Note questions for staff and check payment status in your payment system.
Help staff work through the accounts they select.
Make it easier for the patient to take the next step.
Route disputed balances and payment questions to your team.
How it works
Choose accounts, contact windows, and how exceptions reach billing staff.
Follow your verification process and payment instructions.
Check the call result and confirm any collected payment in your connected system.
Your team supplies the accounts, contact preferences, timing, and instructions. Confirm the patient before discussing account details. Calls that reach someone else or need extra verification follow your office’s rules.
Offer to text a link to your connected payment system so the patient can review the balance and make a payment. The payment happens through that system. ScribeSync helps with the conversation and next step.
A patient may say they already paid, question the amount, or need to discuss an arrangement. Record the concern and route it to your team. Use the wording and handoffs your office approves.
A sent link or promise to pay does not mean money was collected. Review call outcomes and confirm payments in your payment system. Give staff the unanswered questions and accounts that need another look.
Estimate the value
Use your own numbers below. The estimate updates as you type.
With these numbers
—estimated additional collections
Before ScribeSync fees and practice expenses. Time value is not automatically cash savings.
Compare the same eligible balances and collection period with your current recovery rate. A status update or promise to pay is not a collected payment.
Eligible monthly balances × (expected recovery rate − current recovery rate) = additional monthly collections. Multiply by 12 for the annual estimate. A lower recovery rate produces a negative estimate.
Annual values assume the same activity for 12 months. Time value is not automatically payroll savings or new revenue. Collections are before practice expenses, product fees, and taxes. They are not profit.
Compare products separately. Adding estimates together can count the same staff time or patient payment twice.
Payment links use the payment system connected for your office. We’ll confirm where balances come from, how links are sent, and where staff review the outcome. A call outcome alone does not confirm a collected payment.
Yes, through the payment-link workflow connected for your office. Patients review and pay through your payment system.
Yes. The same approved balance and payment-link instructions can be part of an incoming call. Questions outside those instructions go to billing staff.
Record what they tell you and send the issue to your billing team. Staff decide whether the balance needs correction or another action.
They are different workflows. Patient reminders concern the patient’s balance. Payer AR calls ask the insurer about a claim, denial, or missing information.
See it in a demo